Privacy Policy

Effective Date: 27.1.2026

1. Introduction

StretchUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (stretchup.ae), mobile applications, WhatsApp booking service, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

2. Information We Collect

Personal Information You Provide

Full name and contact details (email, phone number, address)
Account credentials (username, password)
Payment and billing information
Health and wellness information relevant to stretching services
Appointment preferences and booking history
Communications with us (emails, WhatsApp messages, support tickets)
Feedback, reviews, and survey responses

Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Location data (with your permission)
Cookies and similar tracking technologies
WhatsApp interaction data and message history

Information from Third Parties

Social media profile information (when you connect accounts)
Payment processor information
Partner store information for membership benefits

3. How We Use Your Information

We use collected information for various purposes:

Provide, maintain, and improve our stretching and wellness services
Process bookings, appointments, and payments
Send appointment confirmations, reminders, and updates
Manage membership programs and partner discounts
Communicate via WhatsApp, email, SMS, or phone
Personalize your experience and provide recommendations
Process refunds and handle customer service inquiries
Send marketing communications (with your consent)
Analyze usage patterns and improve our Services
Comply with legal obligations and enforce our terms
Protect against fraud and unauthorized access

4. WhatsApp Business Integration

We use WhatsApp Business API to provide convenient booking and customer support. When using our WhatsApp service:

We collect your phone number and message content
We store conversation history to improve service quality
We may send automated booking confirmations and reminders
We process your data according to both this Privacy Policy and WhatsApp's Privacy Policy
You can opt-out of WhatsApp communications at any time by messaging "STOP"

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Therapists, staff members, and contractors who provide services on our behalf

Business Partners

Partner stores participating in our membership discount program (limited information only)

Payment Processors

Secure payment gateways to process transactions

Legal Requirements

When required by law, court order, or government regulations

Business Transfers

In connection with mergers, acquisitions, or asset sales

Consent

With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive information
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured format
Restriction: Limit how we use your information
Objection: Object to certain processing activities
Withdrawal: Withdraw consent at any time
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at stretchupdubai@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your account
Analyze site traffic and usage patterns
Personalize content and advertisements
Improve website functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Services.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at stretchupdubai@gmail.com

10. International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Data Retention

We retain your personal information for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain business records

When information is no longer needed, we securely delete or anonymize it.

12. Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top
Sending email notifications for significant changes

Continued use of our Services after changes indicates acceptance of the updated policy.

14. Contact Information

StretchUp Privacy Team

Email: stretchupdubai@gmail.com
Phone: +971 56 108 5852
Address: Dubai, United Arab Emirates
Website: https://stretchup.ae

For general inquiries, visit our website or contact our customer support team.

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be resolved in the courts of Dubai, UAE.